Delivery & Refund

Delivery

Customized items are made within a period of 3 to 7 days.Delivery takes 4 to 7 days for all orders ship in the US & CA, Delivery takes 4 to 7 days for all orders ship to UK. However, Orders from EU take 5 to 8 days. Shipping via Royalmail/DHL/Hermes/USPS/UPS.

 

Refund/exchange

Customers are eligible for a refund or an exchange under the following circumstances:

  • The item was damaged on arrival
  • Incorrect personalized information
  • Claiming warranty

Contact us if you fulfill any of the aforementioned criteria or if you have any further inquiries regarding refund/exchange.

 

Product Warranty
Product warranty is applicable for a duration of 12 months counted from the date of shipment. Defected items are to be returned and new replacements will be shipped back to you.